Q: When will my order be delivered?
A: Your order will be shipped out and delivered to you within 3-4 working days. If you require a faster delivery, please contact us.
Please note that there is possibility of delivery delay due to the busy holiday season or extreme weather conditions.
Q: Will I receive a shipping confirmation?
A: Once your order has been shipped, we will send you a confirmation email with tracking information. You can check the status of your package once it’s in transit.
Q: Do you deliver on Saturday and Sunday?
A: Delivery will be attempted on Saturday and Sunday in some areas.
Q: Do you offer same day delivery?
A: Unfortunately same day delivery is unavailable at this time.
Q: Can I schedule a delivery?
A: Unfortunately you cannot schedule a delivery from our online shop. If you’d like to place scheduled delivery please contact us.
Q: Do you ship to post office boxes?
A: At this time we are unable to process orders shipping to PO Boxes, and APO/FPO addresses.
Q: Do you ship to Hawaii and Alaska?
A: We can ship to Hawaii, Alaska and also Canada. Since we are unable to process those orders through our online store, please directly contact us if you’d like to order.
Q: Do you ship internationally?
A: It depends on destination. Please directly contact our local stores near to your destination.
UK store firstname.lastname@example.org
Taiwan store +886-2-2523-1575 email@example.com
Singapore store +65-6735-1315 firstname.lastname@example.org
Hong Kong store +852-2881-8173 email@example.com
Thailand store +66-2255-9842 firstname.lastname@example.org
Q: Can I cancel or change my order?
A: For cancellations or changes please call us (212)489-3747 as soon as possible.
Please note if your order has been already shipped, we cannot accept any cancelation or change.