Q: When will my order be delivered?

A: Your order will be shipped out and delivered to you within 3-4 working days. If you require a faster delivery, please contact us.
Please note that there is possibility of delivery delay due to the busy holiday season or extreme weather conditions.


Q: Will I receive a shipping confirmation?

A: Once your order has been shipped, we will send you a confirmation email with tracking information. You can check the status of your package once it’s in transit.


Q: Do you deliver on Saturday and Sunday?

A: Delivery will be attempted on Saturday and Sunday in some areas.


Q: Do you offer same day delivery?

A: Unfortunately same day delivery is unavailable at this time.


Q: Can I schedule a delivery?

A: Unfortunately you cannot schedule a delivery from our online shop. If you’d like to place scheduled delivery please contact us.


Q: Do you ship to post office boxes?

A: At this time we are unable to process orders shipping to PO Boxes, and APO/FPO addresses.


Q: Do you ship to Hawaii and Alaska?

A: We can ship to Hawaii, Alaska and also Canada. Since we are unable to process those orders through our online store, please directly contact us if you’d like to order.


Q: Do you ship internationally?

A: It depends on destination. Please directly contact our local stores near to your destination.

UK store
Taiwan store +886-2-2523-1575
Singapore store +65-6735-1315
Hong Kong store +852-2881-8173
Thailand store +66-2255-9842


Q: Can I cancel or change my order?

A: For cancellations or changes please call us (212)489-3747 as soon as possible.
Please note if your order has been already shipped, we cannot accept any cancelation or change.